Welcome to another episode of Driving Dirty, hosted by Hank Balch on the Beyond Clean Network! 🚦 This morning commute series dives into the soft skills and leadership strategies that transform sterile processing departments from functional to exceptional.
In today’s episode, Hank covers:
✅ Elevator Etiquette in Healthcare: Why small moments, like an elevator ride, define SPD professionalism and patient experience.
✅ Lessons from Disney and Chick-fil-A: Applying their customer service excellence to sterile processing.
✅ The importance of soft skills, leadership, and a culture of excellence in healthcare.
This episode isn’t just about sterile processing—it’s about embracing a mindset that enhances team morale, patient trust, and cross-department collaboration. Whether you're driving, riding public transit, or catching a break, tune in for tips to elevate your SPD game.
👉 Have thoughts on this topic? Share your feedback in the comments, and don’t forget to subscribe for more live episodes airing all week. Tomorrow, we’ll talk robotics, reps, and SPD data strategies with a special guest!
#DrivingDirty #BeyondClean #SterileProcessing #Leadership #HealthcareSoftSkills #SPDExcellence #CustomerService
In today’s episode, Hank covers:
✅ Elevator Etiquette in Healthcare: Why small moments, like an elevator ride, define SPD professionalism and patient experience.
✅ Lessons from Disney and Chick-fil-A: Applying their customer service excellence to sterile processing.
✅ The importance of soft skills, leadership, and a culture of excellence in healthcare.
This episode isn’t just about sterile processing—it’s about embracing a mindset that enhances team morale, patient trust, and cross-department collaboration. Whether you're driving, riding public transit, or catching a break, tune in for tips to elevate your SPD game.
👉 Have thoughts on this topic? Share your feedback in the comments, and don’t forget to subscribe for more live episodes airing all week. Tomorrow, we’ll talk robotics, reps, and SPD data strategies with a special guest!
#DrivingDirty #BeyondClean #SterileProcessing #Leadership #HealthcareSoftSkills #SPDExcellence #CustomerService